Don’t lose your steam! How to deal with unhappy customers

SiteGround logo
klaviyo logo
Mollie logo

No matter if your product, business plans or plugin is functional and well crafted: there comes a time where a user or client knocks at your door, and they aren’t happy at all with you.

Supporting users is not an easy job, not to mention when they’re angry or upset, and this can affect your emotional and professional balance.

In this presentation I’m going to share some useful tips and tricks I deploy when dealing with upset customers, to turn them into a potential happy users. I’ll also share my advice on how to maintain an assertive and positive attitude when things go south.

This talk aims to all the people who can possibly interact with users and are looking to fine-tune their customer support skills.

-- Supported by --
SiteGround logo
klaviyo logo
mollie logo

Want to keep in touch?

Sign up for our updates to be one of the first to hear about our next event

Subscribe to Event Notifications (Moosend)
Terms

We don’t want any funny business, we want to be clear about the data we collect and how we use it. Find out the details.