Even when the numbers look fantastic, client satisfaction isn’t always a given. In this session, we’ll explore why perception can matter more than metrics—and how web agencies can bridge the gap between the story data tells and the story a client hears.
We’ll unpack real-world examples, practical tactics, and quick wins for keeping clients engaged, confident, and excited—whether their site is smashing KPIs or they’re struggling to see the value. Walk away with a fresh playbook to turn stats into stories, build trust that sticks, and make sure the “reality” your clients experience is every bit as good as the results you deliver.
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