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How not to give appalling user support

More and more developers are using WordPress to build and sell online products (web apps, SaaS, etc.), and providing excellent user support is a skill certainly not to be taken for granted.

Introduction to WooCommerce

In this presentation I’ll show you how easy it is to set up an online store with WooCommerce. I’ll be building a store from scratch ‘live’ in only 20 mins. I’ll show you how to set up your shop, add products (simple, virtual, grouped, affiliate and variable), add product galleries, add sections to your shop, …

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A Question of Deliverables

Before responsive design, there was “standard” design. Keeping the client in the loop with standard design was easy, you showed them a visual and then created a pixel perfect website based on that visual. But as more internet enabled devices came on the market, responsive design became more common and the practice of pixel perfect …

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Those who don’t jump will never fly

Changing what you don’t like in the WordPress core, a plugin or a framework is not an easy task. Many developers don’t have a clue about what is important for accessibility. But telling developers they’re doing accessibility wrong or just posting: “this is all wrong, fix it” doesn’t always get accessibility on the agenda, or …

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WordPress By Subscription

The recurring business model that saved my business (and my sanity). A profitable ‘micro’ 13-year-old web development business was close to failure…2 years on, I share with you how I turned this around, with WordPress at the ‘Core’ of my new recurring business model. The mess I was in, the lessons learned, the happy ending …

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